Shipping policy

Shipping Policy

At Bespoke Memories & Designs, we take pride in carefully packing and dispatching your order. We currently deliver within the United Kingdom only. International delivery is not available. 

Dispatch Time Frame

We aim to make and prepare our non-personalised, self-prepared products for dispatch within 1-2 working days, excluding weekends and bank holidays. Separate preparation times apply to personalised orders. As a small business owner, we use the services of Royal Mail for UK delivery and therefore their General Terms and Conditions apply. 

During peak periods and holidays such as Christmas dispatch times may be slightly extended, but we'll always keep you informed.  

Personalised orders depend on timely communication and confirmation of your requirements. We aim to make and dispatch your item within 7 working days once all details are agreed. Please then allow up to 5 working days for delivery. Working days exclude weekends and bank holidays.

For personalised seasonal orders, please contact us before ordering to confirm delivery before the holiday. Please use the contact form located on the Contact Us section or alternatively emailing bespokememoriesdesigns@gmail.com with your details and information regarding the personalised product. 

Estimated Delivery Times & Fees (After Dispatch):

For our self-shipped UK orders, Standard delivery using Royal Mail Tracked 48 costs £4.50 for orders below £50 and is free on eligible orders of £50 or more. Faster delivery using Royal Mail Tracked 24 costs £5.50 regardless of order value. These rates apply to both Large Letter and Small Parcel products in our UK self-shipped orders profile.

Standard delivery is estimated to take 3–5 business days after dispatch, excluding weekends and bank holidays. Faster delivery using Royal Mail Tracked 24 is estimated to take 1–3 business days after dispatch, excluding weekends and bank holidays. Making and preparation times apply before dispatch and are additional to the delivery estimate.